Refund & Return Policy
Last updated: August 29, 2026
We want you and your dog to be happy with your purchase. This policy explains how returns and refunds work for orders placed through calmearshappydog.com.
Return Window
You may request a return or refund within 30 days of receiving your order. After 30 days we may be unable to offer a refund or exchange.
Eligibility
- Contact us first at support@calmearshappydog.com to start a return.
- Include your order number and the reason for the return.
- For safety and hygiene reasons, some opened products may only qualify for a partial refund or store credit — we will confirm when you reach out.
Refunds
Once your return or request is reviewed and approved, your refund is issued to the original payment method. It may take a few business days for the refund to appear, depending on your bank or card provider.
Damaged or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and your order number, and we will make it right at no extra cost to you.
Shipping Costs
Original shipping charges may be non-refundable, and return shipping may be the customer's responsibility unless the return is due to our error.
Contact
To start a return or ask a question, email support@calmearshappydog.com.